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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
1681
LatestTicket
CreatedAt
2/17/2021 1:23:28 PM
UpdatedAt
7/2/2022 1:54:11 PM
Subject
TARIFF INCORRECT
Description
TWO CHARGES ON SINGLE ERF<div><br></div><div><b>QRC RESPONSE</b>: There are two account one tenant and one owner account. Rates and sewerage is billed on owners account, water, fire and refuse on tenant account.&nbsp;</div><div>There is no duplication of charges.&nbsp;</div><div><br></div><div>More detailed information requested on query, and should be re-logged by customer. Query on this category closed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1622
OpenedBy
AssignedTo
4
Region
4
Department
23
QueryType
1
SubQueryType
50
Escalation
EscalationCron
2074
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T13:20:10.248Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-02-18T04:44:28.944Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-13T09:41:11.635Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:00:15.388Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:42:53.487Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
20
ResolvedAt
7/2/2022 1:54:11 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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