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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1476
LatestTicket
CreatedAt
2/11/2021 8:40:44 AM
UpdatedAt
8/29/2021 10:11:52 AM
Subject
Water query
Description
High consumption
Priority
Disposition
27
ConversationType
3
Parent
Account
1446
OpenedBy
AssignedTo
33
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-11T08:41:07.319Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T07:35:03.917Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T10:11:46.233Z"}]
CreatedBy
UpdatedBy
Category
77
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
8/29/2021 10:11:52 AM
Thread
ResolvedBy
33
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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