Delete

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

9483

LatestTicket

CreatedAt

8/20/2021 7:59:01 AM

UpdatedAt

10/22/2022 10:29:28 AM

Subject

Six Months Policy

Description

<table class="rich-table " id="baseForm:bem10024Table" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: rgb(192, 192, 192); border-right-color: initial; border-bottom-color: initial; border-left-color: rgb(192, 192, 192); border-image: initial; font-family: Arial, Helvetica, sans-serif; empty-cells: show; border-collapse: collapse; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; width: 713px;"><tbody id="baseForm:bem10024Table:tb" style="margin: 0px; padding: 0px; border: 0px;"><tr class="rich-table-row n2j-even" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px;"></tr><tr class="rich-table-row rich-table-firstrow n2j-odd" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px; background-color: rgb(241, 241, 241);"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id104" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 80px;">2020/09/04</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id107" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 24px;">7</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id110" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 104px;">1645.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id113" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id116" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 104px;">287.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id119" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id122" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 30px;">018</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id125" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 80px;">2020/09/30</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id128" width="50px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 48px;">ZZZZZZ</span></td></tr><tr class="rich-table-row n2j-even" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px;"><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id104" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 80px;">2020/02/20</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id107" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id110" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 104px;">1358.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id113" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id116" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 104px;">168.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id119" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id122" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id125" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: &quot;Courier New&quot;, Helvetica, sans-serif; white-space: pre; width: 80px;">2020/02/27 </span></td></tr></tbody></table><br><div>QRC RESPONSE: QUERY CLOSED</div><div>2020/09 does not qualify for policy adjustment as the unread period is 197 days, which is equivalent to 06 months</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

8383

OpenedBy

AssignedTo

15

Region

3

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-20T07:57:10.143Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:50:25.222Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

14

ResolvedAt

10/22/2022 10:29:28 AM

Thread

ResolvedBy

3

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

3