incorrect charges for water reported in 2017. Query still not resolved. consumer submied plumbers letter and affidavit but was lost by bcm offices. water still high on account. complaint is for year 2017-2020 before smart meter was installed.<div><br></div><div><b><u>QRC RESPONSE:</u></b> SENT FOR CHECK READING AND HIGH CONSUMPTION AT WATER WORKS. CONSUMER ADVISED TO GET A PLUMBER TO CHECK FOR LEAKS.</div>