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EscalationLevel
0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
126
LatestTicket
CreatedAt
6/21/2020 7:05:40 AM
UpdatedAt
3/28/2022 7:25:06 AM
Subject
Sewerage Query
Description
Sewerage incorrectly billed, needs to be reversed
Priority
Disposition
4
ConversationType
3
Parent
Account
149
OpenedBy
17
AssignedTo
17
Region
2
Department
23
QueryType
3
SubQueryType
53
Escalation
EscalationCron
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T09:38:54.280Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-01T10:52:27.257Z"}]
CreatedBy
UpdatedBy
Category
3
Subcategory
53
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 7:25:06 AM
Thread
ResolvedBy
17
WasCreatedByCustomer
HasIvrcall
Creator
17
Updator
5
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