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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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9057
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LatestTicket
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CreatedAt
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8/13/2021 7:40:55 AM
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UpdatedAt
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10/23/2022 7:54:00 AM
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Subject
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High Consumption
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Description
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<font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;">consumer to submit a plumbers letter </span></font><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;"><br></span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre-wrap;"><b><u>QRC RESPONSE</u></b>: Customer needs to log a new query by attaching the repair letters for a leak credit assessment. Query Closed</span></font></div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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8007
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OpenedBy
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AssignedTo
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12
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Region
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4
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T07:40:56.362Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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67
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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10/23/2022 7:54:00 AM
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Thread
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ResolvedBy
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8
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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8