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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
8886
LatestTicket
CreatedAt
8/10/2021 9:48:49 AM
UpdatedAt
11/17/2022 1:21:40 PM
Subject
WATER QUERY
Description
High water consumption and current readings 165<div><br></div><div>- H/C reported w/w ref 793797</div><div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Write offs cleared HC Debt. Customer needs to log a new query and check for internal leaks.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7846
OpenedBy
AssignedTo
17
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-10T09:48:51.221Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:19:58.045Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
14
ResolvedAt
11/17/2022 1:21:40 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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