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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1220
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LatestTicket
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CreatedAt
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2/3/2021 11:02:28 AM
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UpdatedAt
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3/28/2022 6:35:04 AM
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Subject
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request for reversal of dog tax
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Description
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consumer requested reversal of dog tax that was billed on the account.<br/><b>Journal Number</b>: [256681]<br/><b>Journal Amount</b>: [-R131.00]
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1247
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OpenedBy
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AssignedTo
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5
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Region
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2
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Department
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23
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QueryType
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109
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SubQueryType
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75
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T10:59:18.910Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-21T13:41:16.183Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:38:31.484Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:38:41.862Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:40:22.158Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:40:32.726Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T11:59:49.011Z"}]
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CreatedBy
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UpdatedBy
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Category
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109
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Subcategory
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75
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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3/28/2022 6:35:04 AM
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Thread
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ResolvedBy
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5
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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5