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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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1094
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LatestTicket
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CreatedAt
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1/29/2021 1:40:25 PM
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UpdatedAt
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11/16/2021 11:11:02 AM
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Subject
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to monitor account for 60 days
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Description
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to monitor account for 60 days<br><b>Monitoring Reason</b>: [monitor for60days]<div><br></div><div>Close duplicate query. Resolved on ref 1052</div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1172
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OpenedBy
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AssignedTo
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12
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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51
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Escalation
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EscalationCron
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182
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History
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[{"op":"R","uid":"12","un":"thembesas","dt":"2021-01-29T13:37:18.824Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T08:14:21.896Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-12T12:05:30.779Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-16T11:10:34.040Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-16T11:11:02.835Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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111
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CreatedBy1
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UpdatedBy1
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3
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ResolvedAt
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11/16/2021 11:11:02 AM
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Thread
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ResolvedBy
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12
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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3