Dear Sirs
We refer to the above matter and trust you are well.
We wish to advise that this property was (relatively) recently transferred.
Transfer charges, from old to new owners, were added to the account, and we are wanting to find out why these charges are so considerably high.
We understand that these are backcharges, but according to our calculations these charges are billed for around 10 months, whereas the property was transferred around 5 months ago.
In this regard, please advise whether you could assist us in ascertaining whether these charges are justified (and why). Also, because of this inquiry, the account has not been cleared as yet, and we could run the risk of being blocked/disconnected, which we do not want.
Could this account perhaps be flagged until the matter has been amicably resolved?
Please investigate and revert, in order for us to attend to the necessary.
We eagerly await to hear from you
Thank you
Kind regards