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Conversation
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EscalationLevel
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LatestCall
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458505
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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8265
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LatestTicket
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CreatedAt
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7/21/2021 11:39:32 AM
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UpdatedAt
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10/15/2021 10:22:12 AM
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Subject
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IVR call: meter-reading
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Description
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Received call for meter-reading for account 10366063
Meter reading: [16738]
Meter type: [water]
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Priority
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Disposition
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10
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ConversationType
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2
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Parent
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Account
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7273
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OpenedBy
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AssignedTo
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Region
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Department
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QueryType
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81
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SubQueryType
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-15T10:19:30.082Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-15T10:22:12.456Z"}]
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CreatedBy
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UpdatedBy
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Category
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81
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Subcategory
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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4