On my premises I have 3 prepaid water meters with Citiq that we are buying water from. The maximum we can buy for is only 21KL per month for the whole household from them, that means each meter can only buy 7KL per month. On my BCM statement I see huge amounts of water I am billing for.
Please look into the matter because my bill is too much a month. I have attached my statements from the service provider as proof of how much water was bought in a certain month.
Thank you in advance.
Regards,
Ruth