Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3132 | 4/8/2021 10:57:52 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>account terminated.</div> | 27 | 3 | 2707 | 18 | 2 | 23 | 77 | 67 | 1390 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T10:58:00.570Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:07:48.215Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:59:33.262Z"}] | 1 | 96 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | |||||||||||||||||||||
| 3131 | 4/8/2021 10:48:39 AM | 3/28/2022 7:08:29 AM | WATER QUERY | WATER QUERY<div>six months policy applied.</div><br/><b>Journal Number</b>: [709361] | 24 | 3 | 2706 | 4 | 23 | 1 | 67 | 1389 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T10:48:41.661Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:12:58.620Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:07:34.460Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:58:49.229Z"}] | 1 | 101 | 12 | 12 | ||||||||||||||||||||||||
| 3130 | 4/8/2021 10:31:55 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T10:28:01.657Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:57:40.122Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3129 | 4/8/2021 10:25:47 AM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water consumption charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1386 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T10:21:54.001Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:56:30.025Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3127 | 4/8/2021 10:20:01 AM | 5/19/2022 7:53:10 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div>debt written off 06/2021</div> | 27 | 3 | 2704 | 18 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T10:20:04.203Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T06:51:55.209Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:56:00.968Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T10:30:21.666Z"}] | 1 | 101 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 3123 | 4/8/2021 9:47:03 AM | 10/31/2021 10:55:33 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2703 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T09:43:09.443Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T06:25:24.068Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:54:55.084Z"}] | 9 | 123 | 14 | 10/31/2021 10:55:33 AM | 14 | 14 | ||||||||||||||||||||||
| 3122 | 4/8/2021 9:41:04 AM | 10/31/2021 10:54:30 AM | water query 6month policy | water query | 30 | 3 | 2702 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T09:37:10.693Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T09:37:18.620Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T09:37:32.130Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T09:38:22.231Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:28:23.459Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:54:19.223Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3119 | 4/8/2021 9:18:45 AM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T09:14:51.874Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:53:14.117Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3117 | 4/8/2021 9:00:50 AM | 1/12/2023 11:04:37 AM | Leak letter | Leak letter provided by consumer and filed.<div><br></div><div>Meter change referred to Billing. As per front desk, meter replaced Sept 2020.</div><div><u><i><b>QRC-Response 2023/01/12 </b></i></u>,Contacted consumer to request copy of plumber's letter but no response.</div><div><br></div> | 30 | 3 | 2701 | 2 | 1 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:57:01.218Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T09:52:38.000Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:06:58.022Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:52:27.125Z"}] | 1 | 96 | 14 | 141574 | 230 | ||||||||||||||||||||||||
| 3116 | 4/8/2021 8:50:26 AM | 10/31/2021 10:51:50 AM | High water consumption | <p class="MsoNormal">High water consumption queried in July statement.<o:p></o:p></p> | 30 | 3 | 2700 | 2 | 23 | 1 | 67 | 1381 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:46:31.099Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:12:26.582Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:25:30.779Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:50:50.837Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3114 | 4/8/2021 8:45:05 AM | 5/13/2022 8:43:34 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2699 | 14 | 2 | 23 | 1 | 67 | 1379 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-08T08:41:11.539Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:06:26.608Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:22:14.412Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-13T08:43:32.420Z"}] | 9 | 123 | 14 | 5/13/2022 8:43:34 AM | 14 | 14 | |||||||||||||||||||||
| 3115 | 4/8/2021 8:44:33 AM | 2/18/2023 10:41:11 AM | HIGH WATER CONSUMPTION | GOOD DAY PLEASE KINDLY ASSIST, CURRENT READING IS 0010 | 27 | 3 | 2698 | 17 | 4 | 23 | 78 | 67 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-04-08T08:40:40.874Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:20:45.342Z"}] | 1 | 111 | 14 | 2/18/2023 10:41:11 AM | 6 | 6 | ||||||||||||||||||||||
| 3109 | 4/8/2021 8:42:44 AM | 2/27/2022 8:27:02 AM | 6 Months Policy | Kindly assess a 6 Months Policy for the period 201904-202009<div><br></div><div>SIX MONTHS POLICY ADJUSTED</div><br/><b>Journal Number</b>: [051382] | 24 | 3 | 2693 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-08T08:38:50.712Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:13:48.270Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-27T08:26:27.682Z"}] | 1 | 101 | 15 | 124718 | 15 | ||||||||||||||||||||||||
| 3113 | 4/8/2021 8:40:19 AM | 10/31/2021 10:12:56 AM | Six months policy | Please assess account for six months policy for period 2015/09-2018/03 and 2018/05-2020/07<div>Debt written off 06/2021</div> | 27 | 3 | 2697 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:36:23.769Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:25:24.361Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:12:56.708Z"}] | 1 | 50 | 12 | 10/31/2021 10:12:56 AM | 173 | 12 | ||||||||||||||||||||||
| 3112 | 4/8/2021 8:39:27 AM | 3/30/2023 12:53:45 PM | Overcharge for water service | Overcharge for water service<div>Consumer is also requesting for her meter to be read.</div><div><br></div><div>Meter change referred to Billing for updating and reading assessment from 2020/09.</div><div>Tariffs changed from WA0100 to WA0200 - adjustment allocated - 03.07.2022</div><div><u><i><b>QRC-Response 2023/01/12</b></i></u>-</div><div>Tariffs adjustment has been done submitted for review.</div><div>WA has been Cr with R 160 870.96(Inclusive of Vat and Interest)</div><b>Journal Number</b>: [497126] ,submitted for review and authorization.<br/><b>Journal Amount</b>: [161524.97] | 27 | 3 | 2696 | 12 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T08:39:29.847Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:11:25.956Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-18T06:17:58.624Z"}] | 1 | 112 | 14 | 3/30/2023 12:53:38 PM | 141569 | 2 | 2 | |||||||||||||||||||||
| 3110 | 4/8/2021 8:34:40 AM | 2/18/2023 10:32:12 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY applied 06/2021.<div>interest reversed.</div><br><b>Journal Number</b>: [709336] | 27 | 3 | 2695 | 15 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T08:34:43.149Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-30T11:26:16.936Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T06:33:12.071Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:10:56.506Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:20:58.821Z"}] | 1 | 101 | 12 | 2/18/2023 10:32:12 AM | 6 | 6 | ||||||||||||||||||||||
| 3111 | 4/8/2021 8:29:36 AM | 11/19/2021 8:45:25 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/08<div>Six months Policy Applied.</div><br/><b>Journal Number</b>: [710546] | 24 | 3 | 2694 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:25:40.988Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T09:03:18.885Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T09:03:35.077Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T09:03:35.681Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-04-08T09:03:43.638Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:50:21.230Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:10:18.951Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-19T08:43:26.754Z"}] | 1 | 101 | 12 | 12 | |||||||||||||||||||||||||
| 3108 | 4/8/2021 8:23:18 AM | 10/14/2021 9:51:21 AM | Six months policy | Please assess account for six months policy for period 2017/12-2020/06<div><br></div><div>adjustment done</div> | 27 | 3 | 2692 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:19:23.740Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:47:18.489Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:47:50.747Z"}] | 1 | 101 | 6 | 10/14/2021 9:51:21 AM | 173 | 6 | ||||||||||||||||||||||
| 3107 | 4/8/2021 8:18:30 AM | 4/12/2022 9:39:10 AM | High water consumption | Kindly assess a high water consumption for this account. | 4 | 3 | 2691 | 4 | 4 | 23 | 1 | 67 | 1896 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-08T08:14:37.289Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-07T11:02:26.072Z"}] | 1 | 67 | 4/12/2022 9:39:10 AM | 4 | 4 | ||||||||||||||||||||||
| 3106 | 4/8/2021 8:11:31 AM | 4/12/2022 9:42:39 AM | 6 Months Policy | Kindly assess a six Months policy for the period <div>six months policy applied</div><br/><b>Journal Number</b>: [709362] | 24 | 3 | 2690 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-08T08:07:39.224Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:37:53.359Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T08:51:19.843Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:09:53.063Z"}] | 1 | 101 | 12 | 12 |