Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3149 | 4/9/2021 7:20:39 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p></div> | 27 | 3 | 2714 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-09T07:20:40.612Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:33:12.118Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T06:30:50.452Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T06:38:50.008Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:39:16.083Z"}] | 1 | 96 | 17 | 5/19/2022 7:53:10 AM | 18 | 17 | ||||||||||||||||||||||
| 3150 | 4/9/2021 7:19:51 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T07:19:53.318Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:38:19.752Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3148 | 4/9/2021 6:34:33 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1402 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T06:34:36.323Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:37:16.790Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3147 | 4/9/2021 6:31:43 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1401 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T06:31:45.138Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:34:55.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:35:11.091Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3146 | 4/9/2021 6:29:17 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table><div><br></div> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T06:29:19.512Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:55:42.521Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3145 | 4/8/2021 2:01:15 PM | 2/2/2022 12:28:44 PM | High water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 1 | 67 | 1399 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T13:57:21.420Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:41:28.288Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:48:27.977Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3143 | 4/8/2021 2:01:14 PM | 2/24/2022 11:12:21 AM | apply 6mths b/c policy/ | billing date 2020/02/22 consumer back charged for 11 mths<div>prev reading date 2019/02/05-2020/01/06</div><div><br></div> | 30 | 3 | 2713 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-08T13:57:20.568Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:31:08.728Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:40:45.616Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3144 | 4/8/2021 2:00:52 PM | 4/8/2021 2:00:54 PM | 2 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-08T13:56:58.690Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 3144 | 4/8/2021 2:00:00 PM | 4/8/2021 2:00:16 PM | 2 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-08T13:56:10.017Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 3143 | 4/8/2021 1:58:54 PM | 4/8/2021 1:58:57 PM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-08T13:55:00.642Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 3142 | 4/8/2021 1:42:23 PM | 11/2/2021 6:39:53 AM | 6 Months Policy | Kindly assess a six months policy for the period 202003-202010<div>Debt written off 06/2021</div> | 27 | 3 | 2712 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-08T13:42:25.490Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:29:55.132Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:39:53.848Z"}] | 1 | 101 | 12 | 11/2/2021 6:39:53 AM | 172 | 12 | ||||||||||||||||||||||
| 3141 | 4/8/2021 1:17:43 PM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl63" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T13:13:49.752Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:36:56.934Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3140 | 4/8/2021 1:08:52 PM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div>debt written off 06/2021</div> | 27 | 3 | 2711 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T13:09:04.260Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T06:59:42.946Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:36:15.984Z"}] | 1 | 96 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 3138 | 4/8/2021 12:54:42 PM | 2/18/2022 1:02:45 PM | METER REVERSAL | account in order. | 27 | 3 | 2710 | 94 | 4 | 23 | 1 | 67 | 1396 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-04-08T12:54:44.927Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:10:11.465Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:36:32.824Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:35:21.468Z"}] | 1 | 50 | 12 | 2/18/2022 1:02:45 PM | 182 | 12 | |||||||||||||||||||||
| 3139 | 4/8/2021 12:53:02 PM | 5/19/2022 7:53:10 AM | WATER QUERY | water availability is charging on account. | 27 | 3 | 2709 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-08T12:53:04.588Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T09:56:37.637Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:35:10.983Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:34:29.968Z"}] | 1 | 112 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 3137 | 4/8/2021 12:09:17 PM | 2/2/2022 12:28:44 PM | High water consumption query | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T12:05:24.073Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:34:20.729Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3136 | 4/8/2021 12:03:32 PM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T11:59:43.772Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:33:17.608Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3135 | 4/8/2021 11:53:26 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T11:49:33.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:18:59.805Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3134 | 4/8/2021 11:52:24 AM | 3/28/2022 7:08:29 AM | 6 months policy journal done for 202008 period | 6 months policy journal done <br/><b>Journal Number</b>: [240703]<br/><b>Journal Amount</b>: [61630.20] | 27 | 3 | 2708 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-08T11:52:26.080Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-31T06:15:05.906Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-31T06:28:42.466Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 2 | |||||||||||||||||||||||
| 3133 | 4/8/2021 11:50:44 AM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-08T11:46:51.345Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:16:44.309Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T11:17:05.588Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 |