Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3169 | 4/9/2021 11:05:51 AM | 10/8/2022 7:52:45 AM | Leak credit | Affidavit provided by consumer and filed.<div>leak credit adjustment done for 202011-202103 AV 11KL</div><br/><b>Journal Number</b>: [156912] | 27 | 3 | 2731 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T11:01:57.077Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:32:24.682Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-29T11:52:40.768Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:04:47.317Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-27T10:32:29.287Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-04-06T07:53:32.910Z"}] | 1 | 96 | 6 | 10/8/2022 7:52:45 AM | 137588 | 11 | 11 | |||||||||||||||||||||
| 3168 | 4/9/2021 10:58:53 AM | 11/2/2021 8:04:05 AM | Punitive tarrifs | <p class="MsoNormal"><b><u><span lang="EN-ZA">RESPONSE:<o:p></o:p></span></u></b></p><p class="MsoNormal"><span lang="EN-ZA">• Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> | 27 | 3 | 2730 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T10:54:59.954Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:02:37.188Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:04:27.616Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:04:05.583Z"}] | 1 | 50 | 17 | 11/2/2021 8:04:05 AM | 173 | 17 | ||||||||||||||||||||||
| 3167 | 4/9/2021 10:50:29 AM | 2/19/2023 6:22:22 AM | Leak credit | leak credit applied<br/><b>Journal Number</b>: [994340] | 27 | 3 | 2729 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T10:46:34.749Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:40:50.176Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-21T08:09:47.981Z"}] | 1 | 96 | 12 | 2/19/2023 6:22:21 AM | 6 | 6 | ||||||||||||||||||||||
| 3166 | 4/9/2021 10:47:25 AM | 11/2/2021 7:58:21 AM | Leak credit | Affidavit provided by consumer and filed.<div>Debt written off 06/2021</div> | 27 | 3 | 2728 | 75 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T10:43:31.463Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:44:19.302Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:58:21.448Z"}] | 1 | 96 | 12 | 11/2/2021 7:58:21 AM | 173 | 12 | ||||||||||||||||||||||
| 3165 | 4/9/2021 10:09:13 AM | 9/8/2021 10:50:08 AM | Leak letter | Affidavit provided by consumer and filed.<div><br></div><div>WRITE OFF PAID THE DEBIT</div> | 27 | 3 | 2727 | 75 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T10:05:31.396Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-07T10:20:25.047Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T10:47:35.037Z"}] | 1 | 96 | 9/8/2021 10:50:08 AM | 173 | 4 | |||||||||||||||||||||||
| 3164 | 4/9/2021 9:44:00 AM | 3/26/2022 12:28:27 PM | Leak letter | Plumber's report provided by consumer and filed. | 30 | 3 | 2726 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T09:40:06.698Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T06:41:28.601Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:57:44.938Z"},{"op":"R","uid":"232","un":"philiswan","dt":"2022-03-26T12:28:27.407Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3163 | 4/9/2021 9:18:46 AM | 4/9/2021 9:18:49 AM | 2 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-09T09:18:48.644Z"}] | 18 | ||||||||||||||||||||||||||||||||||||
| 3161 | 4/9/2021 9:07:26 AM | 4/12/2022 9:39:10 AM | Six months policy | Please assess account, the<span lang="EN-US"> consumer was charged </span><b><span style="font-family: Arial, sans-serif; letter-spacing: 0.75pt;">13292.36 in November 2019 for a meter that was installed in 2016.</span></b><p class="MsoNormal"><b><span style="font-family: Arial, sans-serif; letter-spacing: 0.75pt;"><o:p></o:p></span></b></p><br><b>Journal Number</b>: [460070]<div><br></div><div><b>RESPONSE QRC:</b> Six month policy ,Journal {460070}Authorized.</div> | 27 | 3 | 2725 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T09:03:32.344Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2021-10-28T08:26:21.389Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2021-10-28T08:26:36.188Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2021-10-28T08:29:08.761Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:57:00.689Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:40:05.170Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:42:53.708Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-22T09:32:24.510Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-26T07:20:41.706Z"}] | 1 | 101 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 3162 | 4/9/2021 9:07:23 AM | 11/4/2021 1:38:44 PM | SIX MONTHS POLICY | CREDIT PASSED<br><b>Six Month Policy Processed :</b><b>Journal Number</b>: [240811]<br><b>RESPONSE QRC</b> <b>:</b>Six month Policy ,Journal {240811} | 27 | 3 | 2724 | 8 | 2 | 23 | 1 | 67 | 1410 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-09T09:07:25.094Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:56:12.048Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:35:13.236Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:38:45.372Z"}] | 1 | 101 | 230 | 11/4/2021 1:38:44 PM | 8 | 230 | |||||||||||||||||||||
| 3160 | 4/9/2021 9:04:28 AM | 3/28/2022 7:10:22 AM | LEAK ON ACCOUNT | CREDIT PASSED<br><b>Journal Number</b>: [843343]<br/><b>Journal Amount</b>: [-R16,427.72] | 27 | 3 | 2723 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-09T09:04:30.393Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:35:00.591Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 3 | |||||||||||||||||||||||
| 891 | 4/9/2021 9:02:15 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1090 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-09T09:02:16.934Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-22T11:39:47.270Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-27T10:15:54.956Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T06:50:00.882Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T07:49:44.119Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:57:45.936Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:48:09.452Z"}] | 1 | 50 | 17 | 5/19/2022 7:53:10 AM | 18 | 17 | ||||||||||||||||||||||
| 3159 | 4/9/2021 9:02:07 AM | 10/9/2022 8:32:11 AM | Leak letter | Plumber's report provided by consumer and filed.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account query being assessed, once query has been concluded the customer will be contacted.<br></div><div><br></div><div>Based on reading assessment and consumption history there are no inconsistency or High Consumption determined therefore possible leak fixed did not affect consumption. Query resolved.</div> | 27 | 3 | 2722 | 15 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T08:58:12.941Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:48:30.933Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:47:20.327Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T07:55:24.624Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:59:13.688Z"}] | 1 | 101 | 14 | 10/9/2022 8:32:11 AM | 8 | 8 | ||||||||||||||||||||||
| 3157 | 4/9/2021 8:36:07 AM | 11/10/2021 8:17:37 AM | Six months policy | Please assess account for six months policy for period 2018/10-2019/12<div><br></div><div>Consumer does not qualify for 6 months as an adjustment was already done prior to this date.</div> | 27 | 3 | 2721 | 75 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T08:32:13.438Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:14:00.244Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:46:48.815Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-10T08:15:13.939Z"}] | 1 | 101 | 17 | 11/10/2021 8:17:37 AM | 173 | 17 | ||||||||||||||||||||||
| 3158 | 4/9/2021 8:26:23 AM | 3/28/2022 7:08:29 AM | 6 months policy 2020022 journal done | 6 months policy 2020022 journal done<br><b>Journal Number</b>: [241051]<div><br></div><div><b>RESPONSE QRC</b>: Six month policy ,Journal {241051}Authorized</div> | 27 | 3 | 2720 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-09T08:26:25.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:45:42.344Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T12:42:01.149Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T12:43:50.641Z"}] | 1 | 101 | 230 | 3/28/2022 7:08:29 AM | 6 | 230 | ||||||||||||||||||||||
| 3156 | 4/9/2021 8:17:13 AM | 4/9/2022 11:16:18 AM | leak. | consumer submitted plumbers letter for a fixed leak. | 3 | 2719 | 2 | 23 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-04-09T08:13:23.604Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-03T08:22:44.128Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-04T07:06:02.729Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-17T09:00:07.782Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-02T07:44:01.822Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-09T11:16:18.935Z"}] | 1 | 96 | 201 | 127570 | 201 | |||||||||||||||||||||||||||
| 3155 | 4/9/2021 8:10:29 AM | 2/18/2022 1:02:45 PM | HIGH WATER CONSUMPTION | THERE WAS A HIGH WATER BILL IN DECEMBER <div> Response: write off 2021/06 done</div> | 27 | 3 | 2717 | 94 | 4 | 23 | 1 | 67 | 1408 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-04-09T08:10:33.140Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:31:28.874Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-29T11:48:20.725Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:44:56.942Z"}] | 1 | 50 | 17 | 2/18/2022 1:02:45 PM | 182 | 17 | |||||||||||||||||||||
| 3154 | 4/9/2021 8:07:10 AM | 11/2/2021 7:43:44 AM | Leak letter | Affidavit provided by consumer and filed.<div>Debt written off 06/2021</div> | 27 | 3 | 2716 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T08:03:17.024Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:32:14.345Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:43:45.004Z"}] | 1 | 96 | 12 | 11/2/2021 7:43:44 AM | 173 | 12 | ||||||||||||||||||||||
| 3153 | 4/9/2021 7:44:01 AM | 4/12/2022 9:43:30 AM | HIGH WATER CONSUMPTION | Journal Done<br/><b>Journal Number</b>: [744970] | 24 | 3 | 2715 | 4 | 23 | 1 | 67 | 1407 | [{"op":"R","uid":"182","un":"zimbiniz","dt":"2021-04-09T07:44:03.168Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-30T07:06:38.834Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:42:38.496Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-09T10:51:22.918Z"}] | 1 | 101 | 17 | 17 | ||||||||||||||||||||||||
| 3152 | 4/9/2021 7:39:32 AM | 2/2/2022 12:28:44 PM | High water consumption query | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table><div><br></div> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T07:39:34.610Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:41:46.963Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3151 | 4/9/2021 7:32:10 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water consumption charges raised on this account.<div><table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table></div> | 4 | 3 | 72 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-09T07:32:12.407Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:40:02.740Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 |